Planning a visit to Toyota Center in TX? We’re here to ensure your experience is as smooth and enjoyable as possible. With mobile ticketing and a focus on guest convenience, Toyota Center makes attending your favorite events easy. Below are frequently asked questions to help you prepare for your visit and make the most of your time at our venue.
Toyota Center – TX FAQs: Everything You Need to Know Before You Go
Mobile Ticketing with AXS Mobile ID
What is AXS Mobile ID and how does it simplify entry?
AXS Mobile ID is the digital ticketing system used at Toyota Center. It allows you to securely store your event tickets directly on your phone within the AXS App. Entry is quick and simple – just scan your ticket barcode from the app at the entrance. No more worrying about lost or forgotten paper tickets!
How do I download the AXS App to access my tickets?
The AXS App is free and readily available for both iPhone and Android users. You can find it in the App Store or Google Play. When you first log in, be sure to use the same email address you used when you purchased your tickets to link your account. For Houston Rockets games and events at Toyota Center, you can also use the Houston Rockets app for entry.
Step-by-step: How to enter Toyota Center using the AXS App:
- Open the AXS App: Launch the AXS App on your smartphone.
- Access Tickets: Tap the ticket icon, usually located at the bottom of the “Home” screen.
- Login: Log in to your AXS account using the email address used for ticket purchase. If you’ve forgotten your password, use the “Forgot Password” option for reset instructions sent to your email.
- Select Event: Browse your upcoming events and select the specific event you are attending.
- View Barcode: Tap “View Barcode.” Present the displayed QR code to be scanned at the entrance for venue access.
Where is my Toyota Tundra Garage parking pass in the AXS App?
If you purchased parking in the Toyota Tundra garage, your parking pass will function similarly to your event ticket within the AXS App. It will appear as a separate ticket with a barcode that will be scanned upon entry to the garage.
Can I print my tickets for entry into Toyota Center?
No, AXS Mobile ID tickets are exclusively digital. For venue entry, tickets must be presented via the AXS App and cannot be printed.
Will screenshots of my ticket barcode be accepted at the entrance?
No, screenshots of barcodes are not valid for entry. Tickets must be scanned directly through the AXS App to ensure authenticity and proper validation.
Is it possible to have multiple tickets on a single phone?
Yes, the AXS App allows you to manage multiple tickets on one phone. However, for smoother entry, especially if your group is arriving separately, we highly recommend transferring individual tickets to each attendee’s phone.
What if I don’t own a smartphone and cannot use the AXS App?
If you do not have a smartphone, please visit the Toyota Center box office on the night of the event. Bring a valid photo ID and the credit card used to purchase the tickets. Box office staff will assist you with entry based on ticket availability.
How soon before the event can I access my tickets in the AXS App?
Generally, unless specified otherwise for a particular event, your tickets will be accessible in the AXS App and ready for management immediately after your purchase is complete. The ability to transfer or sell tickets can vary depending on the specific show and is subject to change.
Essential Items and Event Day Assistance
What are the essential items to bring with me to a Toyota Center event?
To ensure a smooth entry and enjoyable experience, we recommend bringing the following:
- Your Phone: Essential for accessing your AXS Mobile ID tickets.
- Wallet with Photo ID: May be required for age verification or in situations where smartphone access is unavailable.
- Payment Card: The card used to purchase tickets might be needed for verification at the box office if necessary.
Where can I find help if I need assistance on the day of an event?
If you require any assistance on event day, please visit the Toyota Center Box Office. Our dedicated ticket resolution associates will be available to help you with any ticketing issues or answer your questions.
Ticket Transfers
How do I transfer tickets to friends or family using the AXS App?
Transferring tickets is a convenient way to send tickets electronically to others. Here’s how to do it within the AXS App:
- Tap the Ticket Icon: Select the ticket icon at the bottom of the screen.
- Choose Event: Find and tap on the event you wish to manage.
- Initiate Transfer: Tap the “Transfer” button.
- Enter Recipient Details: Enter the first and last name of the recipient, followed by their valid email address.
- Confirm Transfer: Tap ‘Continue’, review the entered information, and then tap ‘Transfer’ to complete the process.
The recipient will then receive an email with instructions on how to download the AXS App and retrieve their transferred tickets.
Toyota Center Bag Policy
What is Toyota Center’s bag policy?
To enhance safety and expedite entry, Toyota Center encourages guests to minimize bringing bags. Permitted bags are limited to small clutches no larger than 7.75″ x 5.25″ x 2.25″, and exceptions are made for diaper bags and medically necessary bags (all subject to search upon entry).
What are the bag check options available at Toyota Center?
For bags that do not meet the permitted size requirements, bag check services are available. Binbox storage lockers are conveniently located outside the Team Shop entrance and the Skybridge entrance on Level 3 of the Tundra Garage.
How much does bag check cost and what payment methods are accepted?
Bag check pricing starts at $15.00 per bag, and this fee is non-refundable. Payment is accepted via debit/credit cards and mobile payment options like Apple Pay or Google Pay. Cash is not accepted for bag check services. Please note that Toyota Center has a “No Re-Entry” policy for all events, and checked bags will not be accessible during the event.
What are the hours of operation for bag check?
Bag check opens at the same time as the arena doors open for each event and closes 60 minutes after the event concludes. Any bags remaining after the bag check closes will be moved to Lost & Found.
How do I inquire about lost items, including bags left at bag check?
For any lost items post-event, please contact Toyota Center Guest Relations at 713-758-7230 or via email at guestservices@rocketball.com. Toyota Center is not responsible for lost or stolen items.
Please note that all dates, times, acts, and ticket prices are subject to change without notice. Opening acts may also change without notice, but this is not a condition for sales/refunds. Online ticket sales typically end 2 hours before the event’s start time. Please visit the Box Office on the night of the show for any remaining ticket availability (subject to availability).
We hope this FAQ section has been helpful in planning your visit to Toyota Center in TX! We look forward to welcoming you to an unforgettable event experience. For the most up-to-date information, please always refer to the official Toyota Center website.
