Welcome to Toyota Chantilly Auto Park’s service department, your premier destination for maintaining your Toyota in top condition. We understand your time is valuable, and we’ve designed our service scheduling and operations to be as convenient and efficient as possible. Whether you’re seeking routine maintenance or more complex repairs, our expert team is here to provide exceptional service tailored to your needs.
Service Department Hours
For your convenience, our service department operates six days a week. We are open from 7:00 am to 7:00 pm, Monday through Friday, ensuring we can accommodate your service needs before or after your workday. On Saturdays, we are available from 8:00 am to 5:00 pm. Please note that our service department is closed on Sundays and during holidays to allow our team to recharge and spend time with their families. Vehicle collection is only available during these operational hours.
For after-hours drop-off, we offer a secure night-drop box accessible 24/7. This allows you to leave your vehicle at our Toyota Chantilly Auto Park location at any time that suits your schedule, even when our service department is closed.
Expert Technicians at Your Service
Toyota Chantilly Auto Park prides itself on the expertise of our technicians. Our Toyota Certified, Expert, Master, and Master Diagnostic technicians are available from 8:00 am to 5:00 pm, Monday through Saturday, excluding holidays. These highly skilled professionals are equipped to handle a wide range of automotive services, ensuring your Toyota receives the specialized care it deserves.
For customers benefiting from ToyotaCare complimentary maintenance, our dedicated ToyotaCare technicians are available from 8:00 am to 7:00 pm, Monday through Friday, and from 8:00 am to 6:00 pm on Saturdays, except holidays. We strive to make your included maintenance services as accessible as possible within extended hours.
Appointments and Walk-ins Welcome
At Toyota Chantilly Auto Park, we welcome both scheduled appointments and walk-in customers. Our online scheduling tool is designed for maximum flexibility, allowing you to choose a time that is most convenient for you. We understand that sometimes unexpected service needs arise, and we are prepared to accommodate you whether you’ve planned ahead or require immediate attention.
It’s important to note that your appointment reception time is the time you check in, not necessarily the exact moment a technician begins working on your vehicle. Upon arrival, your service advisor will provide you with a realistic estimated completion time, ensuring you are informed throughout the service process. We prioritize service based on required skill level, parts availability, and necessary equipment to ensure efficient and effective service for all our guests at Toyota Chantilly Auto Park. While waiting for your vehicle is always an option, we generally recommend against it, even for minor services, especially if arriving less than half an hour before our technicians conclude their day.
Rental Car & Shuttle Options
For guests with vehicles covered by the Ourisman Lifetime Edge program at Toyota Chantilly Auto Park, we offer a complimentary rental vehicle for 24 hours while your car is being serviced. This ensures minimal disruption to your daily routine. Rental vehicles are available during our service department hours. To utilize this service, operators must be 21 years of age or older, possess a valid driver’s license and credit card, and provide proof of insurance for the vehicle being serviced.
Shuttle drop-off service is often available in the mornings to take you to your local destination. However, due to high demand and varying guest locations, shuttle pick-ups can be challenging to schedule later in the day. For return transportation, we recommend arranging your own ride or taking advantage of our rental vehicle options for more reliable and timely service at Toyota Chantilly Auto Park.
We are dedicated to providing exceptional Toyota service at Toyota Chantilly Auto Park. Schedule your service appointment online today and experience the difference!
