Attending an event at Toyota Center Houston should be an exciting and hassle-free experience. As a premier venue in Houston, Toyota Center hosts a wide range of events, from thrilling Rockets basketball games to unforgettable concerts and shows. To ensure you have the best possible time, we’ve compiled a list of frequently asked questions to help you navigate everything from mobile ticketing to venue policies. Get ready to enjoy your event to the fullest!
Toyota Center Houston FAQs:
Mobile Ticketing with AXS Mobile ID
What is AXS Mobile ID?
AXS Mobile ID is the easiest and most secure way to access your tickets for events at Toyota Center Houston. Instead of traditional paper tickets, your tickets are digitally linked to your AXS account and accessible through the AXS App or the Houston Rockets app. This mobile ticketing system ensures your tickets are always with you on your phone and greatly reduces the risk of lost, stolen, or counterfeit tickets. It’s quick, convenient, and environmentally friendly!
How do I get the AXS App?
Getting the AXS App is simple and free! It’s available for both Apple and Android devices. Just visit the App Store or Google Play and search for “AXS App”. Download and install the app on your smartphone. For Houston Rockets games and events at Toyota Center, you can also use the Houston Rockets app, which integrates AXS Mobile ID. When you log in for the first time, use the same email address you used when purchasing your tickets to link your account and access your event tickets.
How do I use the AXS App to enter the building?
Entering Toyota Center Houston with the AXS App is straightforward:
- Open the AXS App: Launch the AXS App on your smartphone.
- Access Your Tickets: Tap the ticket icon, usually located at the bottom of the screen on the “Home” screen.
- Login: Log in to your AXS account using the email address you used to purchase your tickets. If you’ve forgotten your password, simply tap “Forgot Password” and follow the password reset instructions sent to your email.
- Find Your Event: Browse your upcoming events and tap on the event you are attending.
- View Barcode: Tap “View Barcode”. This will display a QR code for your ticket.
- Scan for Entry: Present the QR code at the entrance to Toyota Center Houston to be scanned by the ticket attendant. Once scanned, you’re in!
Alt Text: AXS Mobile App interface showing the ticket view screen with barcode for Toyota Center event entry.
How do I access my Parking pass?
If you purchased parking in the Toyota Tundra garage, your parking pass will also be digitally delivered through AXS Mobile ID. Similar to your event tickets, your parking pass will load as a separate ticket within the AXS App. When you arrive at the Toyota Tundra garage, simply open your AXS App, locate your parking pass, and present the barcode to be scanned for entry into the garage. This ensures a smooth parking experience.
Can I print my tickets?
No, AXS Mobile ID tickets are exclusively digital and cannot be printed for entry into Toyota Center Houston. This digital-only policy is in place to enhance security, prevent fraud, and provide a more convenient ticketing experience. Using mobile tickets helps to streamline entry and reduce paper waste.
Are screenshots of the barcode valid for entry?
No, screenshots of your ticket barcode are not valid for entry. The barcode needs to be live and scanned directly from the AXS App. This security measure prevents ticket duplication and ensures that only valid tickets are accepted. Always use the AXS App to present your tickets at the entrance.
Can I have multiple tickets on one phone?
Yes, you can have multiple tickets on one phone within the AXS App. However, for groups attending events together, it is highly recommended to transfer individual tickets to each person attending. Transferring tickets ensures that everyone in your party has their own ticket on their phone, which simplifies entry, especially if your group arrives separately.
What if I don’t have a smartphone?
If you do not have a smartphone, please visit the Toyota Center Houston box office on the night of the event. Bring a valid photo ID and the credit card you used to purchase the tickets. Box office staff will be able to assist you in accessing your tickets. Please note that ticket availability is subject to the event and it’s always best to arrive early to allow time for assistance.
How far in advance can I access my tickets?
Generally, unless otherwise specified for a particular event, your tickets are accessible in the AXS App and ready to manage as soon as your purchase is complete. You can access them immediately after purchase to view, transfer, or sell (if enabled for your event). However, the ability to transfer or sell tickets can vary depending on the specific show and is subject to change. Always check the event details within the AXS App for any specific restrictions.
Event Day Essentials
What should I bring to an event?
To ensure a smooth and enjoyable experience at Toyota Center Houston, here are a few essentials to bring with you:
- Your Phone: Absolutely essential for accessing your mobile tickets via the AXS App. Make sure your phone is fully charged before heading to the venue!
- Wallet with Photo ID: A valid photo ID may be required for age verification or if you need to visit the box office for assistance.
- Payment Method: While Toyota Center is primarily cashless, it’s a good idea to bring a debit or credit card for any purchases at concessions or merchandise stands.
Alt Text: Exterior view of Toyota Center Houston main entrance showcasing the modern architecture and signage.
What if I need help on an event day?
If you need any assistance on the day of an event, the Toyota Center Houston Box Office is your go-to destination. Friendly and knowledgeable ticket resolution associates are available to help with any ticketing issues, account questions, or general inquiries. The box office is typically located near the main entrance and clearly marked.
Ticket Transferring
How do I transfer tickets?
Transferring tickets through the AXS App is a convenient way to send tickets to friends or family. Here’s how to do it:
- Tap the Ticket Icon: Open the AXS App and tap the ticket icon at the bottom of the screen.
- Select Your Event: Browse your upcoming events and tap the event for which you want to transfer tickets.
- Tap “Transfer”: Locate the “Transfer” button and tap it.
- Enter Recipient Details: Enter the recipient’s first name, last name, and their valid email address. Double-check the email address for accuracy.
- Continue and Review: Tap ‘Continue’ to proceed. Review the transfer information to ensure everything is correct.
- Confirm Transfer: Tap ‘Transfer’ to finalize the ticket transfer.
The recipient will receive an email with a link to download the AXS App (if they don’t already have it) and accept the transferred tickets. Once they log in and accept, the tickets will be in their AXS account.
Bag Policy
Venue Bag Policy
Toyota Center Houston encourages guests to travel light and minimize bringing bags to events. This helps to expedite entry and enhances safety. Permitted bags are limited to small clutches or purses no larger than 7.75″ x 5.25″ x 2.25″. Exceptions are made for diaper bags (if you are attending with an infant) and medical bags, but these are subject to inspection upon entry. Backpacks, large purses, and other oversized bags are not allowed inside the venue.
Bag Check
If you need to bring a bag that does not meet the venue’s size requirements, Toyota Center Houston offers a bag check service using Binbox storage lockers. These lockers are conveniently located outside the Team Shop entrance and the Skybridge entrance on Level 3 of the Tundra Garage. Pricing for bag check starts at $15.00 per bag and is non-refundable. Payment is accepted via debit/credit card or mobile payment options like Apple Pay or Google Pay. Cash is not accepted for bag check. Please note that Toyota Center has a “No Re-Entry” policy for all events, and bags checked in lockers will not be accessible during the event. Bag check opens at the same time as arena doors for each event and closes 60 minutes after the event concludes.
Lost & Found
Bags remaining in bag check after closing will be moved to Lost & Found. For inquiries about lost items post-event, guests should contact Toyota Center Guest Relations at 713-758-7230 or email [email protected]. Toyota Center Houston assumes no responsibility for lost items at any event. Please be aware that the bag policy is subject to change at any time, so it’s always a good idea to check the Toyota Center website or event-specific information before your visit for the most up-to-date guidelines.
We hope this FAQ has been helpful in preparing you for your visit to Toyota Center Houston! By understanding these policies and procedures, you can ensure a smoother and more enjoyable event experience. For any further questions or updated information, please visit the official Toyota Center Houston website. Enjoy the show!
