Toyota Arena in Frisco, Texas, hosts a variety of exciting events, from FC Dallas soccer matches to concerts and special events. To ensure a smooth and enjoyable experience, familiarize yourself with the stadium’s policies and guidelines before your visit. This comprehensive guide covers everything you need to know about attending Toyota Arena Events.
Getting Ready for Your Event
Tickets and Will Call
For FC Dallas matches, tickets can be purchased online at www.FCDallas.com, by phone at 888-FCD-GOAL (888-323-4625), or at the FC Dallas Ticket Office. On match days, tickets are available at the North and South Box Offices. Will Call for FC Dallas tickets is located at the North Box Office on Lamar Hunt Way and opens four hours before the match. Remember to bring photo identification for ticket pickup. Ticketing policies and Will Call locations may vary for other events, so check the specific event information.
Parking
Parking for FC Dallas matches is free for Season Ticket Members. Lots generally open three hours before kickoff. Parking details for other Toyota Arena events may differ.
Toyota Arena Policies
Bag Policy
Toyota Arena enforces a clear bag policy to ensure the safety and security of all attendees. Approved bags include clear plastic totes no larger than 14″ x 6″ x 14″, small clutches (5.5″ x 8.5″), clear cinch bags and fanny packs smaller than 14″ x 16″, and one-gallon clear plastic freezer bags. Exceptions are made for medically necessary items (contact [email protected] for pre-approval) and childcare bags (tote style only) when accompanied by a child. Guests with medical or childcare bags must enter through the ADA/VIP Gate on the stadium’s west side.
Prohibited Items
A wide range of items are prohibited inside Toyota Arena, including outside food and beverages, alcohol, weapons, illegal substances, noisemakers, laser pointers, umbrellas, and professional cameras/recording equipment. For a complete list of prohibited items, refer to the official Toyota Arena website.
Cashless Transactions
All transactions within the stadium are cashless. Debit and major credit cards are accepted.
Food and Beverages
Outside food and beverages are not allowed inside Toyota Arena. Concessions are available inside the stadium with cashless payment options. Special dietary needs can be addressed by contacting Guest Services. Policies may vary for concerts and special events.
Alcohol Policy
Alcohol is sold inside Toyota Arena but cannot be brought in or out. Sales are limited to two drinks per person per purchase and typically cease in the 75th minute of FC Dallas matches. A valid ID is required for purchase, and management reserves the right to refuse service. Alcohol policies may vary depending on the event.
Smoking
Smoking is permitted only in designated areas on the concourses, not in seating areas, restrooms, or suites.
Accessibility and Other Information
Accessibility Accommodations
Toyota Arena is ADA compliant and strives to provide a comfortable experience for all guests. ADA seating is available in sections 105-132, row 31. Contact the stadium in advance to request special accommodations.
Age/Height Restrictions
Children under three feet tall do not require a ticket for sporting events and may sit on a ticket holder’s lap without obstructing others’ views. A height check station is located at each gate. Policies may differ for concerts and special events.
Animals
Only service animals are allowed inside Toyota Arena.
Code of Conduct
All guests are expected to behave appropriately. Violations of the code of conduct, including disruptive behavior, fighting, throwing objects, and using foul language, may result in ejection without refund.
Ejections
Toyota Arena prioritizes a safe and enjoyable experience for all attendees. Guests engaging in inappropriate behavior may be ejected without refund. Season ticket and suite holders are responsible for their guests’ actions.
Enjoy Your Toyota Arena Event
By understanding the stadium’s policies and guidelines, you can ensure a hassle-free and enjoyable experience at your next Toyota Arena event. Be sure to check the specific event information for any variations in policies or procedures. Have a great time!
