Purchasing a new car is a significant decision, and choosing the right dealership is just as crucial as selecting the perfect vehicle. My recent experience with a New Haven Toyota dealership provided a mix of positive and negative aspects, ultimately leading to a purchase but also highlighting areas for potential customers to be aware of.
Initially drawn to the fuel efficiency and practicality, I decided on the Toyota Corolla Cross Hybrid and visited Crabtree Toyota, a New Haven Toyota dealer. After finalizing the interaction and clarifying some points, I drove away in a 2024 Corolla Cross hybrid. While the specific color wasn’t my first choice, the car itself has been excellent, particularly the impressive mileage. Furthermore, the service department at New Haven Toyota proved to be exceptionally responsive and efficient. When a hybrid malfunction warning light appeared, they promptly scheduled me in and quickly resolved the issue – a simple fix of a loose negative battery cable. This efficient service experience definitely stood out as a positive aspect of my interaction with New Haven Toyota.
However, my experience wasn’t without its drawbacks. Upon reviewing the paperwork later, I discovered a discrepancy regarding a promised discount. Despite presenting a manufacturer’s discount check and being assured it would be honored, the final price did not reflect this reduction. This was disappointing, especially after being led to believe I was receiving a “great deal.” While the overall experience with the car and service department has been positive, it’s a reminder to meticulously review all financial aspects and ensure promised discounts are correctly applied during the purchasing process at any New Haven Toyota dealership.
Despite this pricing issue, the positive service experience and the quality of the Toyota vehicle itself are noteworthy. Looking ahead, when considering another Toyota, particularly a RAV4 to accommodate size preferences, Crabtree Toyota in New Haven would still be a contender, especially given their responsive service department and willingness to address customer concerns post-sale, as demonstrated by their follow-up and offer of extended warranty time to resolve the initial pricing misunderstanding. For anyone considering a Toyota in the New Haven area, it’s advisable to be thorough in confirming all pricing details while also recognizing the potential for positive service experiences.
