Planning to attend an event at the Toyota Center? Whether you’re a Houston local or visiting from further afield, perhaps even making the trip from Tyler, TX, maybe after choosing your perfect ride from Toyota Of Tyler, knowing the ins and outs of the venue can significantly enhance your experience. This comprehensive FAQ guide will walk you through everything you need to know about attending events at the Toyota Center, from mobile ticketing to bag policies, ensuring a hassle-free and enjoyable time.
Mobile Ticketing with AXS Mobile ID
In today’s digital age, mobile ticketing is the standard, and Toyota Center utilizes AXS Mobile ID for seamless entry. Let’s demystify the process:
What is AXS Mobile ID?
AXS Mobile ID is your digital ticket to events at Toyota Center. It’s a secure and convenient way to access your tickets directly from your AXS App on your smartphone. No more worrying about lost or forgotten paper tickets! It’s all about quick, easy, and secure entry with a simple scan of your mobile device.
How to Get the AXS App?
Getting started with AXS Mobile ID is straightforward. The AXS App is available for free on both the App Store for iOS devices and Google Play for Android. Simply search for “AXS App” and download it. When you log in, use the same email address you used when purchasing your tickets to link your account. For added convenience, you can also use the Houston Rockets app to enter Toyota Center events.
Using the AXS App for Entry: Step-by-Step
Entering Toyota Center with the AXS App is a breeze. Follow these simple steps:
- Open the AXS App: Launch the AXS App on your smartphone.
- Access Tickets: From the “Home” screen, tap the ticket icon located at the bottom of the screen.
- Login: Log in to your AXS account using the email address used during ticket purchase. If you’ve forgotten your password, simply tap “Forgot Password” and follow the password reset instructions sent to your email.
- Find Your Event: Browse your upcoming events and select the event you wish to attend.
- View Barcode: Tap “View Barcode.” This will display a QR code. Present this QR code at the entrance for scanning to gain entry into Toyota Center.
Accessing Your Parking Pass
If you’ve pre-purchased parking in the Toyota Tundra garage, your parking pass will also be accessible through the AXS App. It functions just like your event ticket, loading as a ticket with a barcode that will be scanned upon entry to the garage. This digital parking pass ensures a smooth parking process, getting you closer to the action faster.
Can Tickets Be Printed?
AXS Mobile ID tickets are exclusively digital. For venue entry, printed tickets are not accepted. This digital-only approach enhances security and reduces ticket fraud.
Are Ticket Screenshots Valid?
Screenshots of the barcode are not valid for entry. Tickets must be scanned directly through the AXS App to ensure authenticity and security.
Multiple Tickets on One Phone
Yes, it is possible to have multiple tickets on a single phone. However, for larger groups, it’s highly recommended to transfer individual tickets to each attendee. This simplifies entry for everyone and allows for independent arrival times.
Options for Guests Without Smartphones
Don’t have a smartphone? No problem. Guests without smartphones can still access the event. Simply visit the Toyota Center box office on the night of the event. Make sure to bring a valid photo ID and the credit card used to purchase the tickets. Box office staff will assist you with entry.
Ticket Access in Advance
Typically, tickets become accessible on the AXS app almost immediately after purchase, unless specified otherwise for a particular event. You can manage your tickets, including transferring or selling (depending on event restrictions), as soon as they appear in your account. Always check event-specific details for any variations.
Essential Items to Bring to an Event
To ensure a smooth and enjoyable experience at Toyota Center, remember to bring these essentials:
- Your Phone: Essential for accessing your AXS Mobile ID tickets.
- Wallet with Photo ID: May be required for age verification or if you need to visit the box office.
- Purchase Card: The credit or debit card used to purchase your tickets, especially if you anticipate needing assistance at the box office.
Need Help on Event Day?
If you require any assistance on the day of the event, the Toyota Center Box Office is your go-to destination. Friendly and knowledgeable ticket resolution associates are available to help with any ticketing issues or questions you may have.
Ticket Transfers Made Easy
Transferring tickets to friends or family is simple with AXS Mobile ID. Here’s how:
- Tap the Ticket Icon: Navigate to the ticket icon at the bottom of the screen in the AXS App.
- Select Event: Choose the event for which you want to transfer tickets.
- Initiate Transfer: Tap “Transfer.”
- Enter Recipient Details: Enter the recipient’s first and last name, followed by their valid email address.
- Confirm Transfer: Tap ‘Continue’, review the information, and then tap ‘Transfer’ to complete the process.
The recipient will promptly receive an email with a link to download the AXS App and retrieve their transferred tickets. It’s a fast and efficient way to share tickets.
Toyota Center Bag Policy
To ensure guest safety and expedite entry into the venue, Toyota Center has a clear bag policy:
- Small Clutch Bags: Permitted bags must be no larger than 7.75″ x 5.25″ x 2.25″.
- Diaper and Medical Bags: Diaper bags and medical bags are allowed but are subject to search upon entry.
- Prohibited Bags: Backpacks, large purses, and other bags exceeding the size limit are not permitted inside the arena.
Bag Check Options
If you need to bring a bag that doesn’t meet the policy requirements, Toyota Center offers convenient bag check services. Binbox storage lockers are available outside the Team Shop entrance and the Skybridge entrance on Level 3 of the Tundra Garage.
- Pricing: Bag check rental starts at $15.00 per bag (non-refundable).
- Payment: Payment is cashless; debit/credit cards and mobile payments like Apple Pay or Google Pay are accepted. Cash is not accepted.
- No Re-Entry: Toyota Center enforces a “No Re-Entry” policy for all events, and bags checked are not accessible during the event.
- Operating Hours: Bag check opens when arena doors open for each event and closes 60 minutes after the event concludes.
- Lost & Found: Bags remaining after closing are moved to Lost & Found. For inquiries about lost items post-event, contact Toyota Center Guest Relations at 713-758-7230 or [email protected].
Toyota Center is not responsible for lost items. Note that this bag policy is subject to change, so it’s always wise to check the latest updates before your visit.
By familiarizing yourself with these FAQs, especially regarding mobile ticketing and bag policies, your visit to the Toyota Center will be smoother and more enjoyable. Whether you are coming from Houston, or making a drive from Toyota of Tyler territory, planning ahead ensures you maximize your entertainment experience at this premier venue.
