Planning to attend an event at the Pavilion At Toyota Music Factory? We’re here to ensure your experience is seamless and enjoyable from start to finish. This guide provides essential information to help you prepare for your visit to this premier live music venue.
Event Readiness: Rain or Shine
The show must go on! At the Pavilion at Toyota Music Factory, events proceed regardless of the weather conditions. The only exceptions are extremely high winds or lightning in close proximity to ensure the safety of everyone. For any weather-related updates or changes, we recommend checking our social media channels just before you head out.
Navigating Gate Times
Typically, gates open 60 to 90 minutes before the scheduled showtime. However, it’s always best to verify the exact gate time for your specific event by checking the event page. Arriving early is highly recommended. Not only will you beat the traffic, but you’ll also have more time to soak in the atmosphere and get settled before the performance begins.
Parking Made Easy
For General Admission parking, please head to The Urban Towers Parking Garage. You’ll find clear directional signs and helpful parking attendants on-site to guide you directly to the music. VIP parking is conveniently located in the Toyota Music Factory Parking Garage. Parking operations are managed by Toyota Music Factory. To secure your parking spot in advance and streamline your arrival, you can book parking online at https://www.parktmf.com/.
Entry Procedures: What to Expect
Upon arrival, standard security measures are in place for everyone’s safety. This includes passing through metal detectors and potentially a pat-down. If you are carrying a bag, it will be subject to a bag check. To expedite your entry, please review our bag policy and the list of prohibited items, which can be found in our FAQs. Kindly note that lawn chairs and stadium seats are not permitted inside the venue.
Mobile Entry: Your Ticket to Fun
To simplify entry and reduce contact, the Pavilion at Toyota Music Factory is a mobile entry-only venue. Before arriving, ensure you have downloaded your tickets to your mobile device via the Live Nation app. Your phone is your ticket! For detailed instructions on using mobile tickets, please visit [https://help.livenation.com/hc/en-us/articles/9907955578129-How-do-I-use-Mobile-Entry-tickets].
Contactless Transactions: Cash-Free Venue
The Pavilion at Toyota Music Factory operates as a cashless venue. All transactions at the Box Office, concession stands, and merchandise booths will be exclusively processed via credit cards, debit cards, or mobile payment options like Apple Pay or Google Pay. For those needing to withdraw cash, ATMs are available in the Toyota Music Factory Plaza, just outside the Pavilion at Toyota Music Factory.
Box Office Information
The Box Office is open on event days only, from 12 PM to 8 PM. You can reach the Box Office by phone at 214-978-4888. However, for quicker assistance on show days, we recommend using our venue text line at 214-974-4679, available from 12 PM until the end of the show. We appreciate your patience as we strive to respond to all guest inquiries promptly on a first-come, first-served basis.
Merchandise: Grab Your Concert Gear
Looking for memorabilia? Visit our Concert Gear booths located near the main entrance to find a wide selection of merchandise and souvenirs to commemorate your event experience at the Pavilion at Toyota Music Factory.
Designated Driver Program
Being the designated driver is a responsible and appreciated role! The Pavilion at Toyota Music Factory offers complimentary fountain sodas to designated drivers. Simply visit the guest services area for more information and to participate in this program.
Sustainability Initiatives: Recycling
We are committed to environmental responsibility. You will find recycling bins conveniently located throughout the Pavilion at Toyota Music Factory. Please join us in our efforts to keep the venue clean and green by utilizing these recycling stations.
