Toyota has built a strong reputation for quality and customer satisfaction. For anyone new to the Toyota family, understanding the basics – or “Toyota 101” – involves knowing about the key services and standards that set this brand apart. From ensuring peace of mind with pre-owned vehicles to providing excellent service, Toyota aims to make every aspect of car ownership a positive experience.
Toyota Certified Used Vehicles: Your Entry into Quality
Considering a pre-owned vehicle can be a smart choice, and Toyota elevates this experience with its Certified Used Vehicles program. Each vehicle undergoes a rigorous 160-Point Quality Assurance Inspection. This thorough process ensures that only the highest quality pre-owned vehicles earn the Toyota Certified badge. To further instill confidence, these vehicles are backed by a 12-month/12,000-mile limited comprehensive warranty and a 7-year/100,000-mile limited powertrain warranty. For added security on the road, one year of roadside assistance is also included. Transparency is key, so a CARFAX® vehicle history report is provided, and you might be surprised to find standard new car financing rates available.
Keeping You Rolling: The Toyota Tire Center
Maintaining your tires is crucial for safety and vehicle performance. At the Toyota Tire Center, expert service is readily available. Your Toyota Assistant Service Manager is there to provide complimentary air pressure checks and visual tire inspections. If any unusual wear or issues are detected, they are ready to assist with repair or replacement options. When you choose to purchase tires from a participating Toyota Tire Center dealer, you gain the added benefit of the tire manufacturer’s warranty, all conveniently serviced through your trusted Toyota dealer.
The Mark of Excellence: Toyota’s President’s Award
The Toyota President’s Award is a prestigious annual recognition from Toyota Motor Sales. This award is not given lightly; it honors dealerships that consistently demonstrate an exceptional commitment to upholding Toyota’s renowned standards for customer satisfaction. Toyota prioritizes the entire ownership journey, striving to ensure customer satisfaction from the moment of purchase and throughout the vehicle’s lifespan. While providing top-quality vehicles is fundamental, Toyota dealerships aim to complement this with industry-leading service. To earn the President’s Award, dealerships must excel across various categories, notably Customer Sales Satisfaction and Customer Service Satisfaction. Winning dealerships receive special recognition at dealer events, national acknowledgment in Automotive News, and the distinguished President’s Award Tiffany crystal trophy, symbolizing their dedication to excellence.
